CV
Customer Care Associate
July 2024 - Present
Adventist Health
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Provide front-line support for patients by managing communication across three departments: Pediatrics, Primary Care, and Women's Health
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Respond to and resolve patient inquiries, reducing the number of incoming requests/inquiries from approximately 300 to under 30
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Assist patients with scheduling, appointment reminders, and general inquiries, ensuring smooth and timely service delivery
Commissioner of Publicity
December 2022 - July 2024
Lambda Sigma Gamma Sorority, Inc.
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Uphold a professional and active social media presence on behalf of the organization
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Curate visually appealing content for various medias and ensure compliance with brand standards to maintain a consistent visual identity
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Track and analyze the effectiveness of marketing campaigns and adapt strategies as needed
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Collaborate and network with other organizations to plan and execute major events
Representative
June 2022 - July 2024
Lambda Sigma Gamma Sorority, Inc.
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Act as the face of the organization at external functions and meetings
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Stay informed on all National association and Interlink Board matters
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Compile and distribute detailed reports to members, ensuring they are updated on key messages, expectations, and dates
Volunteer Graphic Designer
March 2015 - August 2020
Iglesia Josue
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Consulted with administration to provide design solutions through research, ideation, and prototyping of physical church materials for distribution
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Organized timelines allowing adequate margins for reviews, revisions, and feedback prior to deadlines
Skills
Hard
Adobe Creative Suite
Photoshop​
InDesign
Illustrator
Lightroom
Premiere Pro
MS Office
Google Suite
Soft
Attention to detail
Communication
Self-motivation
Positive attitude
Creativity
Adaptability
Collaboration
Empathy
Languages
Bilingual proficiency in Spanish and English
Professional working proficiency in French